In Neovantas we are specialists in extracting very significant nuances (that are normally overlooked) for the objectives of our client out of the analysis of oral and unstructured information obtained both from final clients and employees.
We constantly look for and develop new tools. Recently we have created a Speech Analytics lab, the most advanced one in the market, that will facilitate the quick exploitation of recordings.
Its objective is “to read between the lines” everything final clients and employees point out. Thus, exploiting recordings in this way, a significant impact on results is obtained.