JOY is an application that enables entities to exploit all the information available, whether structured or unstructured (e.g. recordings, emails), in an easy, speedy and pragmatic way to improve results, for instance, customer satisfaction.
Specifically, JOY calculates score from 0 to 10 virtually in real time thanks to its artificial intelligence engines, with automatic weighting of hundreds of quantitative and qualitative variables against a dependent variable (e.g. customer satisfaction, sales quality) and does so without asking any questions to the customer or the employee. The score given can be analysed in just a few clicks from any and all angles desired, depending on the information available (e.g. geography, customer type, product, etc.)